The orders are handled in working hours from Monday to Friday from 9.30 am until 13 hours in the morning and from 16.00 to 20.00 in the afternoon.
The shipping time is in most cases from 7 to 10 days after receiving the payment.
Delivery shall be deemed made when the carrier has placed the products available to the client and has signed this document on receipt of delivery.
For the customer to verify the products to the reception and exhibit all the caveats and complaints may be justified in the document on receipt of delivery.
2 - Returns
If the order does not arrive as scheduled or boxes arrived in poor condition, please tell us in the delivery of the carrier to our website and call to notify the potential error.
No returns accepted within 3 days from the date of receipt.
No returns will be accepted if the packaging of the product are not the originals and these are not in perfect conditions.
All returns must be authorized by tusesmaltes.com. To this end, the customer must apply for authorization of the return by email devoluciones@tusesmaltes.com (indicating the reason for the return, the name of the customer and the product to return).
The transport cost of returning the product will be paid by the customer. After receiving the product, the above conditions, shall be refunded the amount of the product will be refunded in any case the cost of transport.
